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inquiry
June 18, 2013,
i would like to know if i could have budget package inquiry. i have a seminar to attend at hilton portland. i found out that your hotel is quite near hilton, right?
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My Stay
May 02, 2013,
Can I say from the outset that I have been lucky enough during my professional career to experience a number of hotels around the world and I have never been compelled to write to management to let them know what I think of their establishment. That changed as a result of the amazing experience I was lucky enough to have been provided at the Heathman. From the moment I was greeted at your front desk on checking in, being offered a very unexpected upgrade to a beautiful, well appointed suite, to hosting a business dinner in your restaurant that evening, and then getting a slightly longer check out due to business meetings, I was blown away by the Heathman's offering. Thank you for the personal message in the room and also the complimentary breakfast offered, unexpected but thoroughly appreciated. The food was fantastic ( had dinner, breakfast and lunch there), accompanied by an excellent wine list, all enjoyed in magnificent surroundings. For an Australian a long way from home, I loved being able to show case an outstanding Margret River Cabernet to my guests on Thursday night! Most importantly, your staff were outstanding. Every one of them I was lucky enough to encounter from the doorman when I arrived, to Michael on the front desk when I checked in, to the waitpersons in the restaurant, all such a pleasure to engage with, period. The service level was flawless, nothing beyond normal day to day execution but they did their job in such a welcoming, courteous and accommodating manner it made it a pleasure being in the hotel. They are all a huge asset to you, you have obviously created an outstanding culture of customer service. Again, in 30 years of travelling the world for business and pleasure I have never written a note such as this but my experience at the Heathman compelled me to do so this time. Congratulations on great execution, you should be suitably proud of your team and yourself as you have left me with such a positive impression that I am already looking forward to getting back to Portland so I can experience it again.
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Staff Kudos
April 30, 2013,
Last Saturday, April 27, my mother, had a routine eye appointment at St. Vincent medical center. During the exam a tear and detachment of the retina in one eye was detected and she was scheduled for emergency surgery that afternoon. We therefoe had to stay overnight unexpectedly. I called The Heathman at about 11:30 am and managed to reserve two Parlor Suites. Post-surgery we arrived at the hotel at about 7:30 pm and went to my mother's room. I called Housekeeping and asked for someone to come and pull down the Murphy bed and get it ready for her. The amazing Dora showed up and took over! She got the bed ready and I told her I would be sleeping on the couch. Off she went, and returned with a sheet and blanket for the sofa, extra pillows for us both, extra face cloths, two apples...and she even helped my mother take her shoes off and put on her slippers! I then called down to the front desk and spoke with the equally amazing Kimberly, and told her I needed to cancel the second room. She apologized and said she would have to charge for the room as it was after the cancellation deadline. I told her I understood, and asked for some Tylenol. Shortly Kimberly was at the door with the Tylenol and an update that she was checking with her supervisor to see if an exception could be made on the late cancellation. A few minutes later she called the room to say that there would be no charge for the second room. THIS is why we love The Heathman Hotel and why we come back. We love that your staff is empowered to do what it takes to make the guest comfortable. We wanted in particular to let you know what Dora and Kimberly did to help us during our unexpected and somewhat stressful day.
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Breakfast on Easter Sunday
April 01, 2013,
We thoroughly enjoyed our stay at the Heathman until Sunday morning when we received breakfast in our room (pre-ordered Saturday evening). It arrived via a stressed but pleasant male staffer who informed us the hotel would be feeding 1,000 guests that day. It was a tradition for many, he explained, to have brunch or lunch at the Heathman on Easter. Wonderful, but not great for our breakfast which must have sat in the kitchen on its tray, under multiple napkins for quite some time... cold 7-grain 'hot'cereal, soggy toast - cold also. No milk on the tray for the hot cereal and no knife to spread the cream cheese on the cold toasted bagel. The smoked salmon was good. Clearly, Easter brunch will not become a tradition for us. We did not complain - we were rushed and wanting to get to St. Mary's for 9am Mass.
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Great Service
March 19, 2013,
Possibly the best service experienced at a hotel in 14 years as a traveling consultant.
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