[Skip to Content] Privacy Policy
Book Now
^ Back to Top
welcome to THE HEATHMAN HOTEL
Home  >  Hotel Reviews
Read or Write Reviews on
Tripadvisor
Google Plus
Yelp
Staff Kudos
April 30, 2013,
Last Saturday, April 27, my mother, had a routine eye appointment at St. Vincent medical center. During the exam a tear and detachment of the retina in one eye was detected and she was scheduled for emergency surgery that afternoon. We therefoe had to stay overnight unexpectedly. I called The Heathman at about 11:30 am and managed to reserve two Parlor Suites. Post-surgery we arrived at the hotel at about 7:30 pm and went to my mother's room. I called Housekeeping and asked for someone to come and pull down the Murphy bed and get it ready for her. The amazing Dora showed up and took over! She got the bed ready and I told her I would be sleeping on the couch. Off she went, and returned with a sheet and blanket for the sofa, extra pillows for us both, extra face cloths, two apples...and she even helped my mother take her shoes off and put on her slippers! I then called down to the front desk and spoke with the equally amazing Kimberly, and told her I needed to cancel the second room. She apologized and said she would have to charge for the room as it was after the cancellation deadline. I told her I understood, and asked for some Tylenol. Shortly Kimberly was at the door with the Tylenol and an update that she was checking with her supervisor to see if an exception could be made on the late cancellation. A few minutes later she called the room to say that there would be no charge for the second room. THIS is why we love The Heathman Hotel and why we come back. We love that your staff is empowered to do what it takes to make the guest comfortable. We wanted in particular to let you know what Dora and Kimberly did to help us during our unexpected and somewhat stressful day.
Service
Rooms
Quality
Value
Location
Cleanliness
Breakfast on Easter Sunday
April 01, 2013,
We thoroughly enjoyed our stay at the Heathman until Sunday morning when we received breakfast in our room (pre-ordered Saturday evening). It arrived via a stressed but pleasant male staffer who informed us the hotel would be feeding 1,000 guests that day. It was a tradition for many, he explained, to have brunch or lunch at the Heathman on Easter. Wonderful, but not great for our breakfast which must have sat in the kitchen on its tray, under multiple napkins for quite some time... cold 7-grain 'hot'cereal, soggy toast - cold also. No milk on the tray for the hot cereal and no knife to spread the cream cheese on the cold toasted bagel. The smoked salmon was good. Clearly, Easter brunch will not become a tradition for us. We did not complain - we were rushed and wanting to get to St. Mary's for 9am Mass.
Service
Rooms
Quality
Value
Location
Cleanliness
Great Service
March 19, 2013,
Possibly the best service experienced at a hotel in 14 years as a traveling consultant.
Service
Rooms
Quality
Value
Location
Cleanliness
50th Anniversary
March 19, 2013,
We celebrated our 50th anniversary in Portland with our children and our stay at your hotel added greatly to our celebration. We appreciated it very much.
Service
Rooms
Quality
Value
Location
Cleanliness
Birthday Celebration
March 19, 2013,
We celebrated my wife's 90th at Heathman-they treated her as a queen.
Service
Rooms
Quality
Value
Location
Cleanliness

  1  2  3  4  5