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service is outstanding!
June 19, 2013,
The Heathman restaurant is in our top 3 choices for food, service, and atmosphere- for dining in the Portland area! The staff are friendly, attentive and social:)
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inquiry
June 18, 2013,
i would like to know if i could have budget package inquiry. i have a seminar to attend at hilton portland. i found out that your hotel is quite near hilton, right?
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Terrible experience on my wedding day
June 17, 2013,
We booked two suites at the Heathman for our wedding day/night. It was the worst hotel experience. I work in the travel industry and I couldn't believe the poor service we received. I called the week prior to our stay and explained that it was booked for my wedding day and I wanted the larger of the two suites booked to be available at noon. I understand this is not a guaranteed option, but I was hoping to check in early to get my makeup done. They assured me the room would be ready, but stated that I should call back on the day of check in to ensure early check in. When I called on my wedding day, the woman at the front desk was extremely rude. I explained that it was my wedding day and she just proceeded to quote policy. No congratulations, nothing but a poor attitude. Luckily they were able to have the room ready for me at noon, but it was such a hassle! Some of my wedding party stayed at the Marriott and were able to check in at noon with NO PROBLEM. The check in process took quite about 15-20 minutes, no one apologized for the long wait to check in. I asked the front desk three times for the larger of the two suites we had booked for the bride (me) and my bridesmaids to get ready. I had booked it because it had two bathrooms so that the girls could all get ready together. She assured me that I was checking into the larger suite. She made a mistake and checked us into the small suite. It was a nice room but way too small for my makeup artist, bridesmaids, photographer, videographer, dress, ect. It was not what I wanted and not what I had paid for. Once we were in the smaller suite it was way too much work for us to trade rooms resulting in my husband and I staying in the smaller suite on our wedding night. The room service we ordered for breakfast was cold and poor quality. We had to call down twice because they did not bring all of our order. Again, the service was sub par for the price. Overall, poor experience. Stay elsewhere, especially if its for your big day!
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Wait too long for food
May 12, 2013,
I was a little disappointed with how long we waited for our food today. This is the second time I have been here and the second time it has taken an inordinate amount of time to get our food once we've ordered. I'm aware that it is Mother's Day and thus one of the busiest days of the year for restaurants, but I'm sure this is not the restaurant's first Mother's Day and it took us almost an hour to get our food once we ordered. We got bread after about 35 minutes of waiting, but no plates to place it on, and then more bread right before our food came out (with plates). My food tasted good- but was a little burnt (corned beef hash- which I'd never had before). I also felt bad for the server who could not turn his table because we took it up for almost 2 hours total (one of which was just waiting for food). The redeeming qualities about this experience were that we got a table next to a window, the servers were friendly and prompt, and the dessert was decadent.
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My Stay
May 02, 2013,
Can I say from the outset that I have been lucky enough during my professional career to experience a number of hotels around the world and I have never been compelled to write to management to let them know what I think of their establishment. That changed as a result of the amazing experience I was lucky enough to have been provided at the Heathman. From the moment I was greeted at your front desk on checking in, being offered a very unexpected upgrade to a beautiful, well appointed suite, to hosting a business dinner in your restaurant that evening, and then getting a slightly longer check out due to business meetings, I was blown away by the Heathman's offering. Thank you for the personal message in the room and also the complimentary breakfast offered, unexpected but thoroughly appreciated. The food was fantastic ( had dinner, breakfast and lunch there), accompanied by an excellent wine list, all enjoyed in magnificent surroundings. For an Australian a long way from home, I loved being able to show case an outstanding Margret River Cabernet to my guests on Thursday night! Most importantly, your staff were outstanding. Every one of them I was lucky enough to encounter from the doorman when I arrived, to Michael on the front desk when I checked in, to the waitpersons in the restaurant, all such a pleasure to engage with, period. The service level was flawless, nothing beyond normal day to day execution but they did their job in such a welcoming, courteous and accommodating manner it made it a pleasure being in the hotel. They are all a huge asset to you, you have obviously created an outstanding culture of customer service. Again, in 30 years of travelling the world for business and pleasure I have never written a note such as this but my experience at the Heathman compelled me to do so this time. Congratulations on great execution, you should be suitably proud of your team and yourself as you have left me with such a positive impression that I am already looking forward to getting back to Portland so I can experience it again.
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