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Helpful staff
September 26, 2013,
Your staff was one of the most helpful and friendly that I have sseen in a long time.
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Felt very welcome!
September 26, 2013,
There was an error made with resrvations in your system, but Michael was very helpful and made us feel very welcom.
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service is outstanding!
June 19, 2013,
The Heathman restaurant is in our top 3 choices for food, service, and atmosphere- for dining in the Portland area! The staff are friendly, attentive and social:)
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inquiry
June 18, 2013,
i would like to know if i could have budget package inquiry. i have a seminar to attend at hilton portland. i found out that your hotel is quite near hilton, right?
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My Stay
May 02, 2013,
Can I say from the outset that I have been lucky enough during my professional career to experience a number of hotels around the world and I have never been compelled to write to management to let them know what I think of their establishment. That changed as a result of the amazing experience I was lucky enough to have been provided at the Heathman. From the moment I was greeted at your front desk on checking in, being offered a very unexpected upgrade to a beautiful, well appointed suite, to hosting a business dinner in your restaurant that evening, and then getting a slightly longer check out due to business meetings, I was blown away by the Heathman's offering. Thank you for the personal message in the room and also the complimentary breakfast offered, unexpected but thoroughly appreciated. The food was fantastic ( had dinner, breakfast and lunch there), accompanied by an excellent wine list, all enjoyed in magnificent surroundings. For an Australian a long way from home, I loved being able to show case an outstanding Margret River Cabernet to my guests on Thursday night! Most importantly, your staff were outstanding. Every one of them I was lucky enough to encounter from the doorman when I arrived, to Michael on the front desk when I checked in, to the waitpersons in the restaurant, all such a pleasure to engage with, period. The service level was flawless, nothing beyond normal day to day execution but they did their job in such a welcoming, courteous and accommodating manner it made it a pleasure being in the hotel. They are all a huge asset to you, you have obviously created an outstanding culture of customer service. Again, in 30 years of travelling the world for business and pleasure I have never written a note such as this but my experience at the Heathman compelled me to do so this time. Congratulations on great execution, you should be suitably proud of your team and yourself as you have left me with such a positive impression that I am already looking forward to getting back to Portland so I can experience it again.
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