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ART OF SERVICE
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They Steal you blind!
June 21, 2013,
while staying during a cancer treatment I left my ruby ring on the table. It was gone when I came back, They refused to even speak to the maid. I saw the maid and I know she took it. I have not seen it since and every year I post on Craig's list hoping someone has it and will return it to me. and I will continue to post every year until my ring is home where it belongs.
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My Stay
May 02, 2013,
Can I say from the outset that I have been lucky enough during my professional career to experience a number of hotels around the world and I have never been compelled to write to management to let them know what I think of their establishment. That changed as a result of the amazing experience I was lucky enough to have been provided at the Heathman. From the moment I was greeted at your front desk on checking in, being offered a very unexpected upgrade to a beautiful, well appointed suite, to hosting a business dinner in your restaurant that evening, and then getting a slightly longer check out due to business meetings, I was blown away by the Heathman's offering. Thank you for the personal message in the room and also the complimentary breakfast offered, unexpected but thoroughly appreciated. The food was fantastic ( had dinner, breakfast and lunch there), accompanied by an excellent wine list, all enjoyed in magnificent surroundings. For an Australian a long way from home, I loved being able to show case an outstanding Margret River Cabernet to my guests on Thursday night! Most importantly, your staff were outstanding. Every one of them I was lucky enough to encounter from the doorman when I arrived, to Michael on the front desk when I checked in, to the waitpersons in the restaurant, all such a pleasure to engage with, period. The service level was flawless, nothing beyond normal day to day execution but they did their job in such a welcoming, courteous and accommodating manner it made it a pleasure being in the hotel. They are all a huge asset to you, you have obviously created an outstanding culture of customer service. Again, in 30 years of travelling the world for business and pleasure I have never written a note such as this but my experience at the Heathman compelled me to do so this time. Congratulations on great execution, you should be suitably proud of your team and yourself as you have left me with such a positive impression that I am already looking forward to getting back to Portland so I can experience it again.
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It was Lovely as Always
March 19, 2013,
It was lovely as always. We are 20 year guests. We love this special place, thank you for keeping it so beautiful and unique. The library wine tasting is new and especially nice for us.
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Great!
March 19, 2013,
I loved meeting with and talking to the librarian. She hosts wine tasting and explains the library. I hae to say that everyone working for the hotel seemed very proud to be working there, and very friendly to guests.
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restaurant revuew
October 28, 2012,
My wife and I had brunch today in your restaurant, where we have enjoyed many fine meals. Today, we were served by a very nice female server, name unknown to me, but she is blond, slim, and very cordial and attentive. She went to extraordinary efforts to open and decant a 22 year old French wine which I brought, and we were very pleased with her efforts. The meal was so much more enjoyable because of her smile and extra efforts to please. I hope that you can acknowledge her. You are fortunate to have her, especially in that very busy and sometimes chaotic scent today. Our brunch was, again, outstanding, and we will return. Fred Nomura, M.D.
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