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Above and Beyond
February 23, 2015,
I don't usually write reviews but the service that was delivered on our recent stay was awesome. In particular I have to call out Donta who was working the door and valet. When we were leaving for dinner I mentioned that I had left my car charger in the car, and before I could ask how I could access my car, he eagerly and happily asked for my name and told me he would retrieve the charger and leave it with the front desk. No hesitation. No questions asked. He was friendly, helpful, and seemed genuinely interested in offering the best service possible. AND, keep in mind that he did this all while wearing a pretty ridiculous uniform/costume and roses in his hat. Major credit. If he's not "VP of the Rose Hat Crew" already - he should be. Or at least rewarded for his effort. I've worked in customer service before and I appreciate the struggle of dealing with difficult customers or maybe just not "feeling it" on a given day. Donta offered his time and effort and I greatly appreciated that, so I had to make sure and offer some of mine recognizing his contribution to our experience with your team.
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Heathman has heart
August 19, 2014,
the heathman hotel was a haven in the midst of all of our Portland stay. the location and staff was superb. Our room was spacious and clean and even had 2 bathrooms! there is an elegant and comfortable lobby bar and great restaurant with gluten free options! Best of all, our personal concierge Scott was terrific and provided excellent restaurant suggestions as well as perfect activity guidelines and recommendations. what a treasure! Thank you Scott!
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Service IS Still an Art!
June 20, 2014,
Things couldn't have gone smoother, or more elegant! I adore the Heathman Portland and can't wait to get back and enjoy another memorable experience. Service was outstanding, the restaurant was a treat and I slept better than I have in ages. This will surely be my home away from home in Portland!
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Perfect afternoon respite
October 28, 2013,
Greetings, I was recently an all too brief guest at the Heathman Hotel bar. I had about 45 minutes between my hectic Portland obligation and my travel plan. I walked into the Heathman bar, found the ideal single booth and was immediately assisted by Etienne. She was conversational, attentive, and overall a pleasure to engage with. I look forward to my next visit in December with anticipation. Oh, yes, and the salad and wine were delicious! Parfait, Etienne!!
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Helpful staff
September 29, 2013,
Error made with reservation in your system, but Michael was very helpful and made us feel very welcome.
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