April 30, 2013, Linda Last Saturday, April 27, my mother, had a routine eye appointment at St. Vincent medical center. During the exam a tear and detachment of the retina in one eye was detected and she was scheduled for emergency surgery that afternoon.
We therefoe had to stay overnight unexpectedly. I called The Heathman at about 11:30 am and managed to reserve two Parlor Suites. Post-surgery we arrived at the hotel at about 7:30 pm and went to my mother's room. I called Housekeeping and asked for someone to come and pull down the Murphy bed and get it ready for her. The amazing Dora showed up and took over! She got the bed ready and I told her I would be sleeping on the couch. Off she went, and returned with a sheet and blanket for the sofa, extra pillows for us both, extra face cloths, two apples...and she even helped my mother take her shoes off and put on her slippers!
I then called down to the front desk and spoke with the equally amazing Kimberly, and told her I needed to cancel the second room. She apologized and said she would have to charge for the room as it was after the cancellation deadline. I told her I understood, and asked for some Tylenol. Shortly Kimberly was at the door with the Tylenol and an update that she was checking with her supervisor to see if an exception could be made on the late cancellation. A few minutes later she called the room to say that there would be no charge for the second room.
THIS is why we love The Heathman Hotel and why we come back. We love that your staff is empowered to do what it takes to make the guest comfortable. We wanted in particular to let you know what Dora and Kimberly did to help us during our unexpected and somewhat stressful day.
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Great Service
March 19, 2013, Dan Possibly the best service experienced at a hotel in 14 years as a traveling consultant.
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I will return
November 15, 2012, Dramon K. Hayes I had never stayed in a hotel of your caliber and I must say the experience was fantastic. The accommodations were wonderful and the staff professional, courteous, and cordial. I will come back ever chance I have
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Girls night out...
October 15, 2012, Danielle Bender The hotel was beautiful and the staff was AMAZING!! We will be staying there again.
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Fantastic Hotel
June 26, 2012, redd18 We were pleasantly shocked by this outstanding hotel. The hotel library, hotel librarian, chocolate shop, wonderful service, inspiring artwork, comfortable beds, luxurious towels, and well decorated elegant rooms blew us away. We will stay her on ever trip to Portland. They lack nothing.
